How would you help your customers when you are a zoo, or a city, or when you want to help your customers outside the walls of your building, like the Hospitality industry? “I’d use an app for that!”, I hear you say… That is an excellent idea! If only people weren’t so tired of downloading yet another app… So no, if you want to help your customers at any location, without having to download anything and have all the convenience of a Conversational User Interface, then you could use a chatbot.