- What is your pricing model?
- The platform is charged on a per conversation basis. You can find our prices [here](https://www.botsquad.com/pricing/)
- Are there any taxes applicable on these fees?
- Yes, these fees are excluding VAT, for which you might be excempted when you are based outside of the Netherlands or registered as non-VAT organisation, otherwise we will need to calculate 21% VAT on top of the fees above.
- What types of payment do you accept?
- Ideal, Credit cards including MasterCard, Visa or American Express.
- Can I change my plan at a later time?
- Yes, you can upgrade your plan at anytime.
- Do you allow for resellers or oem?
- Absolutely, send us a message and we'll set you up on a multiple environment account with special pricing.
- Do you offer pricing for nonprofit organizations?
- Yes, send us a message and we'll set you up on our nonprofit pricing.
- When we need additional help or services, can you help us?
- Yes, we work with multiple implementation partners that can help you build your conversational experience.
- Do you need more bots, chat sessions, storage, etc?
- No problem! Contact us and we will make a special offering for you.
- What is a conversation?
- A conversation between one user and one bot.
- What channels do you support?
- We currently support chat via: Facebook Messenger, Telegram, Slack, Discord, Google assistant & Voice and Website widget and PWA.
- Can I integrate my own backend service?
- Yes, you can. We have a REST API and Webhooks but you can also do fulfillment on our platform.
- What is your support model?
- Where are the services hosted?
- All our services are hosted in NL (within the EU)
- Do you have a privacy policy?
- Yes, you can find our privacy policy here.
- Are you GDPR compliant?
- We support the features for you to host a GDPR compliant service on our platform. Read more [here](https://www.botsquad.com/chatbots/gdpr/2018/04/05/5-gdpr-measures-for-chatbots/)
- Where are you located
- Botsquad is based out of Amsterdam. Find our address [here](https://www.botsquad.com/contact/)