translating customer dialogs into valuable actions
chatbots • live chat • conversational ai
The future of communicating with customers rests in engaging with them through every possible channel: phone, email, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation. - Marc Benioff
The customer of today has less time, more choice and suffers from a chronic information overload.
Customers are not less loyal then before, they are just more informed and less patient. Make sure you are where they are and respond when they reach out.
Out of the box, Botsquad enables you to respond to all different channels (social messaging, web and app) from one shared inbox increasing engagement while reducing cost per interaction.
Customers expect support to be available 24/7. Not every customer wants to come to you for simple queries, they demand to learn and help themselves, so your self-service is expected to be top notch.
Customers expect a high level of automation, they want to do it themselves! Human interaction should be used as fall back.
We believe in setting up the automation quickly using rich user interface widgets and quick replies. This way, you can learn and improve based on real findings.
The natural language processing (NLP) brain can be trained subsequently as part of the operational process, but should not be in the way of releasing early or at the cost of convenience.
Using the Open Authentication standard you can integrate authentication using trusted platforms like Google, Microsoft, Facebook, etc.
Consumers are beginning to see the next cycle of software with Personal Assistents like Siri and Google Now: You ask the software to do something for you and it responds intelligently, in context, learning and improving every time you interact with it.
Top reason for customers not to engage with your existing App or Customer Service Portal is having to download 'yet another App' or having to remember yet another login. With Botsquad you can build Conversational Apps, without the need for an App.
So besides connecting your bot to one of the supported chat channels, you can expose your chatbot as a Progressive Web App (PWA) that feels like an App, looks like an App and even adds to your home screen like an App, but doesn’t require users to download and install an App taking up valuable space.
Using a Progressive Web App there no update-app distribution lag: your users will always have the latest version. Or if you want you can run multiple versions and perform A/B tests.
As the Internet of things advances, the very notion of a clear dividing line between reality and virtual reality becomes blurred, sometimes in creative ways. – Geoff Mulgan
Ever stood in a museum, wondering what the heck you are looking at? Why not ask a chatbot? Ever stood in a shop wondering if the product you are looking at is available in other colors or sizes?
With Botsquad you can link a location or QR code sticker to a specific dialog so any customer, with any smartphone can easily trigger the dialog and launch a location specific action.