These are the slides from the Elixirconf lightning talk “Botsquad, Beyond the DSL”.
The latest about Conversational AI and related technologies.
These are the slides from the Elixirconf lightning talk “Botsquad, Beyond the DSL”.
The General Data Protection Regulation, in short GDPR, is just two more months away. I have been working on chatbots for a while now, and in the last months we seen quite some customers struggling with the new regulation and the impact on chatbots. I’ll therefore give you my humble take on it and how we tend to deal with it. Use it as inspiration, but make sure you get advice on your own situation before applying any of the recommendations, as I’m certainly not a GDPR expert, nor do I have a background in law.
There is a lot of negative noise around chatbots lately, which negatively affects how chatbots are looked at in general. I’d say: don’t give up on chatbots just yet. Be patient, the technology and how people tend to use it is still in its infant stage, but evolving rapidly. Think about how the world wide web started out: you know the industry will learn and improve.
Planning a meeting is always a hassle. At least for me it is. You send an e-mail to the person you want the meeting with: “Shall we meet some time?”. He replies “Yeah sure, let’s meet Monday 12 march at 15.00 in your office”. You forget to respond and after three days you check your calendar and reply: “Sure! See you next Monday”. But since three days passed the slot filled up with something else so two days later you get the negative response “Sorry, slot already filled up, what about next Monday?”. Working this way can cause meetings to be scheduled over weeks instead of days, costing everybody time, money and aggravation…
At BotSquad, we believe that Bots are the new apps. And since we support a web interface to interact with a bot, we need that web interface to be as app-like as possible. Luckily, Google has largely the same vision, which has resulted in their Progressive Web App (PWA) effort.
Last night I gave a presentation about the architecture of the Botsquad platform to the Elixir Amsterdam meetup. I was asked to post the slides online, so here they are:
With more than 2 billion social messaging users out there, we believe that businesses should be responding to their customers using the same direct, personal and convenient interface. Existing solutions like Intercom and LiveChat are successfully applying this convenient way of interfacing to websites, but they come with a price.