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The latest about Conversational AI and related technologies.

  • Create better dialogs with Dialogflow and BubbleScript

    Create better dialogs with Dialogflow and BubbleScript

    With its mission statement: “to organise the world’s information and make it universally accessible and useful.” Google invests a lot of time and money in understanding human language. No surprise that Google Dialogflow provides one of the best Natural Language Understanding (NLU) services and has become the go-to platform for building smart chatbots and voice assistants.

  • Avoiding chatbot frustration

    Avoiding chatbot frustration

    If you have ever used a chatbot, you have probably also experienced the dreadful “Sorry, I don’t understand.” For the user this basically means: dead end, no points, go back to start and try again. After 3 times, most users give up, leaving them with “chatbots are just dumb” and likely they won’t talk to chatbots again.

  • How to build a CityGuideBot with Botsquad

    How to build a CityGuideBot with Botsquad

    How would you help your customers when you are a zoo, or a city, or when you want to help your customers outside the walls of your building, like the Hospitality industry? “I’d use an app for that!”, I hear you say… That is an excellent idea! If only people weren’t so tired of downloading yet another app… So no, if you want to help your customers at any location, without having to download anything and have all the convenience of a Conversational User Interface, then you could use a chatbot.

  • How is Botsquad different?

    How is Botsquad different?

    When you are looking to build a chatbot on, say, Facebook Messenger, you will find that there are many chatbot platforms out there to choose from. If you haven’t built a chatbot before, it’s hard to see the difference between them. They all claim they are really easy to use, and the sky is the limit.

  • How to improve your hiring process and saving cost at the same time using a chatbot

    How to improve your hiring process and saving cost at the same time using a chatbot

    As a startup we have a lot of energy, a lot of ideas and a lot of fun, but what we don’t have is a lot of time and enough resources. Now that our platform is getting momentum, we need to scale up our team, but as efficiently as possible. So we decided to use our own product to solve this. 

  • How AI, Machine Learning and Automation will Impact Business in 2018 and Beyond

    How AI, Machine Learning and Automation will Impact Business in 2018 and Beyond

    This post was guest-authored by Tara Callinan and Jenneva Vargas from Accelo

  • 5 GDPR measures for chatbots

    5 GDPR measures for chatbots

    The General Data Protection Regulation, in short GDPR, is just two more months away. I have been working on chatbots for a while now, and in the last months we seen quite some customers struggling with the new regulation and the impact on chatbots. I’ll therefore give you my humble take on it and how we tend to deal with it. Use it as inspiration, but make sure you get advice on your own situation before applying any of the recommendations, as I’m certainly not a GDPR expert, nor do I have a background in law.

  • 6 reasons why chatbots are the new apps

    6 reasons why chatbots are the new apps

    There is a lot of negative noise around chatbots lately, which negatively affects how chatbots are looked at in general. I’d say: don’t give up on chatbots just yet. Be patient, the technology and how people tend to use it is still in its infant stage, but evolving rapidly. Think about how the world wide web started out: you know the industry will learn and improve.